FAQ

What does made-to-order mean?

A made to order item is a listing for a pice of jewelry that has not been made yet. Once you place your order on the website, the materials for your order are purchased and the process of making your jewelry has commenced.

How long do made-to-order items take to ship?

Shipping and production timeframes are updated regularly on the banner at the top of the website. Non-holiday ship times are generally 4-5 weeks.

What does one-of-a-kind mean?

A one-of-a-kind piece of jewelry is a completely unique item. Usually, it will feature a special, unique gemstone that cannot be replicated.

How long does it take one-of-a-kind items to ship?

These items will ship in 2-3 business days.

Why don’t you have an inventory of jewelry ready to ship?

As a small business, keeping an inventory of high-cost jewelry just doesn’t make sense. When items are made-to-order there is less waste, less overhead, and no need for stockpiling supplies.

What is the status of my order?

Once your order is placed you will receive an order confirmation email. If you don’t automatically receive an email, check your spam or junk folders. Once your order is completed and ready to ship a second email will be sent with tracking information. If the estimated shipping timeframe has passed, feel free to email sales@halcyonjewelry.com for an order update.

How long is shipping transit?

Shipping transit times are listed in the Shipping section. Standard shipping is usually delivered 2-3 days after being posted. Express shipping is usually delivered 1-2 days after being posted.

What happens if my parcel is lost?

In the unfortunate event that an order is lost in transit, we will do everything we can to retrieve the package but ultimately, once a package is scanned at the post office, it is out of our control. For this reason, insurance is available for an extra fee at checkout. We strongly advise selecting a shipping option that includes insurance.

Can you resize my ring?

It depends! Some rings are simple and easy to resize. Others, like wide sterling silver bands, are not possible to resize. If you are thinking of purchasing a ring that you will need resized, always get in touch first for approval.

What is a recycled diamond?

A recycled diamond is a diamond living its second (or third or fourth) life! Diamonds are often removed and repurposed from old or broken jewelry. Our diamonds are expertly graded and sorted, assuring the finest quality.

What does TCW mean?

TCW refers to the Total Carat Weight of diamonds in a piece of jewelry.

Where can I shop in-person?

Visit the list of Stockists to find a store nearest you!

Do you charge an extra fee for custom orders?

There is no extra charge for custom orders. However, custom orders are taken on at our discretion and are generally for specialty or higher-priced items.

What is covered in your repairs service?

Each piece of jewelry should last a lifetime and beyond with proper wear and care.

Repairs include the following:

• Loose gemstones

• Missing diamonds or gemstones

• Metal deformity such as ring bands that have been misshapen.

• Broken or missing components.

Repairs do not include:

• Replacement of gemstones that have been broken due to force.

• Wear and tear of gemstones.

• Chips or cracks that form in gemstones.

• Broken chains.

Each repair is subject to approval and evaluation.

How do I start a return for repair?